Work from home jobs are usually the go to’s of most students and full time moms who wants to expedite their time and energy to earn money, while still doing their usual daily tasks, at the comforts of their home. There are a lot of websites and companies out there who offer work from home job positions and some companies also created a marketplace wherein the employer and freelancers may communicate and exchange service, one of them is Alpine Access.
Have you ever tried calling a customer service phone number when something went wrong on things you just have purchased or asked for a repair of a product that is still under warranty? There is a great chance that you are calling a customer care support outsourced by Alpine Access.
In this article we are going to tackle Alpine Access, after reading this article you will learn if this company is a good company to invest your time and effort to expand your skills and earn a great amount of money that tantamount your efforts.
What is Alpine Access
Alpine Access is a growing callcenter outsourcing company that is based in Denver, Colorado. They give this unique opportunity, not to mention the numerous amount of jobs, to hire work from home call center agents from the United States and Canada. Alpine Access only hire from 40 out of 52 states across the United States of America.
Alpine Access’ goal is to eliminate the costs of the maintenance of an in-house customer service center so they provided home-based trained representatives that covers a gamut of time zones, skill sets and languages who’ll provide great customer service.
What is special about Alpine Access besides hiring you to work from home is that they give great benefit packages that includes healthcare. Alpine Access hire you as their employee, this means they do not hire you as self-employed or as a freelancer.
Alpine Access started in 1998 and has handled their employee recruitment through phone calls and online. You can apply with them online by sending them an online application and you will be scheduled for a follow up interview via phone call. Just like any other company you should be very honest throughout the application process, because their last step is a professional background check of your past employments and credit checks.
Alpine Access conducts a very in-depth application process for their applicants. This is for their company’s security and for them to provide the best customer care service across the world. This highly secured process is not only for the company’s and its clients best interests, but also for yours.
However, Alpine Access will ask you to pay $45 for the background and credit check. This is non-refundable and depending on the results there will be a chance that you might not even get the job.
This may look like you are being scammed, but in Alpine Access, they would buy background check packages ranging from $50 to $150 and if they want a more detailed background check the packages would range between $200 to $500. In conclusion, Alpine Access is not a scam, just doing honest security vetting.
What are the types of work from home job positions Alpine Access offers?
Alpine Access offers a variety of work from home job opportunities in areas like customer service, services, healthcare support, financial, media and entertainment, video gaming support, member-based organizations, retail, technology, telecommunications, travel and hospitality and any other support. Most of these job opportunities have full time positions, but they also offer part time positions as well.
No worries about sales or outbound telemarketing, because all calls are inbound calls. Alpine Access is an English only call center although they also offer job positions on bilingual work. Furthermore, Alpine Access offer their employees who have worked at least 1,000 work hours, medical, dental and vision plans. They also give free training for their employees, all covered by Alpine Access. You will be trained using CCP clients software. You are given 3 days to 10 weeks of training.
How much is the Pay?
Call customer care representatives who work for this company are usually paid around $9 per hour (on and off the phone). This is way different from other virtual call centers who only pay their representatives for the time they spend on the phone with a customer. Alpine Access pay through direct deposit to your bank account. They pay their representatives every two weeks.
Alpine Access work at home customer care agent computer requirements
To be suitable for Alpine Access’ customer care agent, your computer must be able to smoothly run several software needed for this position. Thus, your computer should meet the following requirements and you should own the following devices:
- Operating Systems: Windows Vista, Windows XP, Window 7, Windows 8 and Windows 10
- A Minimum of 20 GB free hard drive space
- A minimum of 2 GB RAM
- Any Anti-Virus or Spyware program
- Good quality speakers or headphones to clearly hear the audio
- Sound card
- Good Quality mic so the customer can hear you clearly
Alpine Access’ application process usually takes one to two weeks and then you are going to be emailed to have you scheduled for a phone interview depending on your availability. If your phone interview goes smooth and successful you are going to offered a position. Once you are okay with the position offered, Alpine Access’ HR department will conduct a background and credit check that costs $45 which will be billed to you.
Negative thoughts about Alpine Access
Although I can’t say Alpine Access is a perfect company for aspiring customer care agents like you. No company is perfect. A rose also have its thorns. Your schedule will change frequently meaning you have to be very flexible of your time with work and life.
They pay is not that big, but still okay when you’re just trying to earn extra. In Alpine Access, getting a pay raise might take a while depending on your client. Some clients expects you to work for them for 3000 hours or more before they decide to give you a raise and other incentives for your hardwork.
Some employees of Alpine Access (from some of their employees who post their personal experience as Alpine Access’ employee) feel unappreciated as a customer care professional by their clients. Although regarding this matter, it is just a minute percentage.
Here are also some stories and experiences based from Alpine Access’ employees and former employees themselves: This may help you decide whether to apply or not to this company.
- A former employee of October 2017 was promised a job and it lasted a few weeks until AT&T pulled out their contract and hundreds were left without a job. The former employee does not recommend Alpine Access because he felt that they do not care about their employees.
- Another former employee of September 2017 felt he was undervalued. There is not much financial motivation for success because the contract you signed can end at any time. There can never be any permanent section in there because everyone has been moved around all over the place. The former employee says Alpine Access is a good place for a temporary job.
- Another former employee of September 2017 has a contrasting view from the first two. This former employee believes Alpine Access is a nice place to work for. Programs are a longer period of time makes that former employee feel more secured because there is not much switching around.
- Another former employee of August 2017 feels very comfortable in working for Alpine Access. He enjoyed taking incoming calls, assisting customers with accounts and concerns about products and services all at the comforts of that former employee’s home. He loves to work in the most convenient and quiet place, where the former employee doesn’t have to worry about the long commute, which is their home.
- Another former employee of July 2017 feels 50:50 when it comes to the former employee’s work experience with Alpine Access. They were given an intense training which gave them a great amount of information that they need to use when answering customer queries. However, this particular employee felt they were given a slight disadvantage by their trainer because their trainer was a first timer in training teams. Not all information needed for the job was given. For example the information they need because a credit card company’s way of doing business change from time to time and they have to give customers more information on their bills. This former employee answered questions, processed payments, add authorized users to accounts, process fraud complaints and give any other information the customers need because they deserve the best customer care every time. All of these are hard to obtain when you were not trained right.
⁃ Pros: “Work at home. Strong management support from team leader.”
⁃ Cons: “Incomplete training, inability to select work shift.”
As I’ve said earlier not all their employees work effortlessly fine in their company. Sometimes there are just unfortunate circumstances regarding the client these employees are outsourced to. Some employers are lucky to be outsourced to wonderful clients and some are not so lucky with their assigned clients. Furthermore, when it comes to a security of landing a job once hired in Alpine Access more likely you are going to have a job assignment.
As per companies who offer work from home jobs. Alpine Access is a legitimate company. Compared to other company out there (like being a freelancer on a choose your own client at your own risk kind of websites) you could do far more worse than joining this company.
Alpine Access’ pay will not make you rich, but it is decent enough to support some of your needs. Just some. Did you learn something from this review of the company called Alpine Access? If you want to learn more and learn about the best offers available online simply follow this link http://simplyworkathome.com/recommended
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